Return Policy

We want you to be completely satisfied with your Cloudystor purchase. If for any reason you are not happy with your purchase, we offer a hassle-free return policy. Here are the details:

  • You may return any unworn and undamaged shoes within 30 days of purchase for a full refund, less any shipping costs.
  • To initiate a return, please contact our customer service team to receive a return authorization number and shipping instructions.
  • Once we receive your returned shoes, we will inspect them to ensure they are in new, unused condition. If they pass inspection, we will process your refund within 5 business days.
  • Please note that we do not cover the cost of return shipping, and that we cannot accept returns for shoes that have been worn or damaged.
  • If you received a defective or damaged product, please contact us immediately so we can make it right.

We hope this information has been helpful. If you have any further questions or concerns, please don’t hesitate to contact us. Thank you for choosing Cloudystor!